Conflicts are an inevitable part of our life, and sometimes we have to deal with really hostile opponents. That’s why we at Bright Side have compiled a list of useful steps to keep the communication as friendly as possible.
Bursting with anger will only make things worse, even if you feel it overwhelming you. Take a deep breath, and warm up a bit to relax.
Don’t forget — everyone makes mistakes. Try to see the situation from your opponent’s point of view. Maybe they’re going through hard times, making them all prickly?
Whatever reasons there may be for aggression, don’t let your opponent throw it in your face. Keep your voice level, inducing confidence, and remind the person you’re talking to of mutual respect.
A conflict naturally urges you to fight back, so try to keep your calm. With a bit of practice, you’ll see something good in even the angriest person.